"Tuesday's outage is the latest blow for T-Mobile, which is still working through a month-long ordeal for its Sidekick service, in which some customers have lost their address books and many more are still waiting to get back other data, such as calendars, to-do lists, and photos.
Of course, T-Mobile customers are not the only ones with cell phone issues. AT&T customers regularly complain about service problems with their iPhones. An outage last year interrupted service for BlackBerry customers on various networks across North America. Earlier this year a cut fiber line left many AT&T customers in Silicon Valley without service.
On Wednesday, T-Mobile customers by and large had their service back, but many were still looking for answers. Bystrom said that several hours after calling customer care he got a call back offering a $5 credit. "When I protested that it was unacceptable (I) was pretty much told take it or leave it," Bystrom said."
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